Shipping Policy

Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Once your order has been processed and shipped, you'll receive a confirmation email with your tracking information.

Please note that orders placed on weekends or holidays will begin processing the next business day.

Shipping Times
Estimated delivery time is 5–10 business days after your order has been processed. Total time from order to delivery is typically 6–12 business days.

Please keep in mind that delivery times are estimates and may occasionally vary due to factors outside our control, such as carrier delays, customs processing, weather, or high-demand periods.

Order Tracking
Once your order ships, you'll receive an email with a tracking number so you can follow your package every step of the way. If you haven't received tracking information within 3 business days of placing your order, please contact us at nuvelasupport@gmail.com.

Shipping Costs
Shipping costs are calculated at checkout based on your order and location. Any available free shipping promotions will be clearly displayed at checkout.

Incorrect Shipping Information
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us as soon as possible at nuvelasupport@gmail.com and we'll do our best to update it before your order ships.

Lost, Delayed, or Damaged Packages
If your package is significantly delayed, lost, or arrives damaged, please reach out to us at nuvelasupport@gmail.com. We'll work with you to resolve the issue as quickly as possible.

Questions?
If you have any questions about your order or our shipping process, our customer service team is here to help and typically responds within 24–48 hours. Contact us anytime at nuvelasupport@gmail.com.